Change can be difficult, especially when your laboratory’s data is involved. At BTSoft, we work closely with you to make sure the transition is made as smooth as possible. Our implementation services are personalized to your needs, making our partnership unique. BTSoft can make sure the integrity of your data remains unscathed. Our products are able to be integrated into any laboratory’s workflow, giving opportunity for the lab to keep habits while using up-to-date technology.
BTSoft offers a wide variety of training options to help you and your team become familiar with your new data management system. We are able to provide onsite and remote training with all of our products. Administrators, managers, and directors are able to work closely with us to determine the best course of action for their laboratory’s training.
BTSoft is here for you. As a small, personal team, we are able to connect and help you with any issues you might run into. We are available 9am to 5pm CST for technical support, or by appointment outside of the support hours. BTSoft support can be reached by our Support button, phone, email, or through the Contact Us page. We would be happy to set up a virtual screen sharing session to guide you through the details of our products, or better understand if a function is not performing properly.